A UX audit that tells you what to fix first — and what it's worth.
Most audits hand over 60 observations and no priorities. Ours ranks every issue by revenue impact against implementation effort, so your team knows exactly what to build on Monday. Fixed scope, fixed price, two weeks.
When a UX audit is the right call
Traffic is fine, conversion isn't
Acquisition spend is working and the funnel still leaks. You suspect the problem is on the page rather than in the campaign, but nobody can point at the specific step that loses people.
Support keeps answering the same question
The same three tickets arrive every week. That is a design problem being absorbed by humans, and it is measurable — reducing it was worth a 60% ticket drop for Adda247.
Everyone has an opinion, nobody has evidence
Design decisions are being decided by whoever argues hardest. An external audit replaces opinion with observed behaviour and gives the team a shared, ranked list to work from.
You're about to spend on a rebuild
Before committing six figures to a redesign, it is worth knowing which problems are actually costing money. Often a targeted fix list gets most of the value at a fraction of the cost.
What you actually get
Heuristic and task-based review
We walk your core user journeys as your users do — signup, activation, the primary workflow, checkout or upgrade — and record every point of friction with a screenshot and an explanation.
Analytics and session evidence
Where you have GA4, Hotjar, Clarity or similar, we tie observed friction to actual drop-off data, so each finding is backed by a number rather than an assertion.
Prioritised issue register
Every finding scored on user impact, revenue impact and implementation effort — so the list sorts itself into quick wins and structural work instead of arriving as an undifferentiated pile.
Annotated recommendations
Not just what is wrong, but what to do instead — with wireframes or visual direction for the highest-impact fixes so engineering is not left interpreting prose.
Accessibility check
A WCAG 2.1 AA pass over the audited journeys, flagging issues that create both legal exposure and real usability problems for a meaningful share of your users.
Walkthrough session
A live session with your product and engineering team to talk through the findings, argue with them, and agree what actually goes into the next sprint.
How the engagement runs
Scoping
Days 1–2. We agree which journeys are in scope and which metric matters most. You get a written scope with a fixed price before any work starts.
Review
Days 3–7. Heuristic evaluation, task walkthroughs, analytics review and accessibility pass across the agreed journeys.
Prioritisation
Days 8–10. Every issue scored and ranked. This is the part most audits skip, and the part that makes the output usable.
Handover
Days 11–14. Written report, annotated recommendations, and a live walkthrough with your team. The deliverable is a backlog, not a PDF that gets filed.
Proof
Adda247 — EdTech platform at consumer scale
Across eight product modules we reworked onboarding, test-series and dashboard experiences. Onboarding completion rose 45% and support tickets fell 60% — the clearest example of design work paying for itself operationally. Read the full case study →
Related work
Similar diagnostic work underpins our SaaS product design engagements, and most clients who start with an audit continue into design. See the full project list.
What it costs
Fixed scope, fixed price
An audit is quoted as a fixed fee against an agreed scope — no hourly drift. Because it is fixed-scope, it is the lowest-risk way to work with us for the first time, and the fee is credited against a subsequent design engagement if you continue. Bands are on the pricing page.
Typical timeline
Two weeks from kickoff to walkthrough. Kickoff is normally within 48 hours of signature, and we can compress to one week where there is a genuine deadline.
Common questions
A prioritised issue register — every finding scored on user impact, revenue impact and implementation effort — plus annotated recommendations with visual direction for the highest-impact fixes, and a live walkthrough with your team. The deliverable is designed to go straight into your backlog rather than sit in a drive.
A free audit is a sales document; its purpose is to find enough problems to justify a proposal. A paid, fixed-scope audit is a deliverable in its own right — we go deep enough to be genuinely useful, and the output is valuable whether or not you hire us for the fixes. We credit the fee against subsequent design work, so there is no penalty for continuing.
Two weeks from kickoff to walkthrough is standard: two days scoping, five days reviewing, three days prioritising, and the remainder writing up and presenting. We can compress to one week when there is a real deadline, though the prioritisation stage is the one worth protecting.
It makes the audit substantially better but is not required. With GA4, Hotjar, Clarity or similar we can tie observed friction to actual drop-off numbers, which turns opinions into evidence. Without it we still run heuristic and task-based evaluation, we just cannot quantify the cost of each issue as precisely.
If you want us to. Many clients run the audit as a standalone diagnostic and hand the list to their own team — that is a legitimate outcome and the report is written to support it. Others continue into a design engagement, in which case the audit fee is credited.
Yes, though it changes the method. Without live users or analytics we lean on heuristic evaluation, comparison against category conventions, and task walkthroughs with people matching your target profile. Pre-launch audits are usually cheaper to act on because nothing is locked in yet.
Yes — a WCAG 2.1 AA pass over the audited journeys is included. Accessibility issues are flagged alongside usability ones because in practice they overlap heavily, and because for enterprise and public-sector buyers they are frequently a procurement requirement rather than a nice-to-have.
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See the first three problems for free.
Send us your product. In 30 minutes we'll walk you through the three biggest issues we find and what we'd fix first — no deck, no pitch, whether or not you hire us.